Sending Server Billing, Cancelling and Actions

Each Sending Server has its own subscription, billed monthly or annually through Stripe. This guide covers where to find your billing details and invoices, what happens if a payment fails, how cancelling works, and what each server action does.

To open a server, go to Email Accounts → Sending Servers and click it.

What you'll know at the end

• What you pay and when your server renews.
• How to update your card and what happens if a payment fails.
• How to cancel without cutting your campaigns off mid-period.
• When to use Stop, Restart, Cancel or Terminate.

Billing and usage at a glance

Scroll down a server's page to see how it's being used and what it costs.

1. This month shows how many emails the server has sent and how much of its recommended monthly limit that is. When you get close to 100%, consider adding a second server.
2. Billing shows: - Price: what the server renews at, and whether you pay monthly or annually - Next renewal: when your card is charged next (it reads Ends if you've cancelled) - Update payment method: add a new card. It's saved securely by Stripe and used for future charges. - Price breakdown and Invoices: every charge with its period, status and amount. Click the link icon to open or download an invoice.

Used by lists the campaigns that send through the server, and Activity records everything that has happened to it, from payment to setup to restarts.

How you're charged

1. At checkout you pay the setup fee plus your first month or year.
2. Your first period starts when the server is ready, not when you pay.
3. After that it renews automatically at the price shown until you cancel.

If setup can't be finished, your first payment is refunded in full.

If a payment fails

1. The server's billing shows Past due (or Payment failed) with a Pay by date. You have 3 days to pay, and we email you.
2. Click Update payment method and add a working card. Open invoices are charged right away.
3. If it isn't paid by the Pay by date, the server is Suspended and turned off. Your email accounts keep sending from Oppora's shared network in the meantime.
4. Pay any time while it's suspended and the server turns back on automatically.
5. A server that stays unpaid for 14 days after the Pay by date is terminated, and its IP address is released.

Server actions

Open a server and click Actions in the top-right corner. You only see the actions that apply to that server right now.

Stopping doesn't pause billing. A stopped server is still yours and still renews. To stop paying, cancel the subscription.

Terminate is only for servers that never became ready. If setup didn't finish, terminating the server refunds your payment in full. Once a server has been running, use Cancel subscription instead.

Cancel a subscription

1. Open the server and choose Actions → Cancel subscription.
2. Read the confirmation and click Cancel subscription.

What happens next:

• Your server keeps working until the end of the period you've paid for. After that it's shut down and its IP address is released.
• You won't be charged again.
• The current period isn't refunded.

Until the end date, the server's page shows a reminder with the date it ends.

Changed your mind? Click Resume subscription in that reminder, or choose Actions → Resume subscription, any time before the end date. Nothing else changes.

FAQ

Will cancelling or stopping a server stop my campaigns? No. Campaigns using the server send from Oppora's shared network instead. To move them to another server, change the Sending server field on the campaign's Rules tab.

Can I get my IP address back after a server ends? No. When a server is terminated, its IP address is released and can't be reserved for you.

Where do I see what I'm paying for all my servers? The Monthly cost card at the top of the Sending Servers tab shows the total.