A different goal for each kind of reply
The default goals cover every reply. Add rules for specific statuses, such as asking an out-of-office lead when they are back, and they take priority over the defaults.
- Primary and fallback goal per status
- Professional, Friendly, Casual, Formal or Friendly-Professional tone
- Up to 10 replies per person, with a minimum gap between them

Configure AI behavior for specific person statuses. These rules override the default Goal Configuration.
Configuration Summary














